Shipping & Delivery Policy

At CookieBoxx, every cookie is baked fresh for your order, carefully packaged, and shipped with care.

Baking & Shipping Schedule

We bake and ship orders on Mondays and Tuesdays.

Orders are scheduled for the next available baking day, subject to order volume and production capacity. Orders placed after a baking day's cutoff will be scheduled for a later available baking day.

We do not bake or ship on weekends or major carrier holidays.

Shipping Destinations

We currently ship to the 48 contiguous United States and Washington, D.C.

We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations.

Shipping Rates & Delivery

Available shipping methods and rates are calculated at checkout based on your delivery address and order.

We offer select ground and expedited shipping services depending on the destination.

Delivery estimates are provided by the shipping carrier and begin when the package is accepted by the carrier. They are estimates, not guaranteed arrival dates.

Packaging & Freshness

Each cookie is individually sealed for freshness and carefully packed in a protective shipping box.

For the best experience, please follow the storage and warming instructions included with your order.

Shipping Delays

Once your package is transferred to the carrier, delivery may be affected by weather, holidays, service disruptions, or other circumstances outside our control.

CookieBoxx cannot guarantee carrier delivery dates or be responsible for delays outside our control. If a delivery issue occurs, please contact us so we can help review the situation.

Damaged or Missing Packages

If your order arrives damaged, please contact us at hello@cookieboxxshop.com within 48 hours of delivery.

Include your order number and clear photographs of the shipping box, packaging, and affected cookies. Please retain the packaging until the issue has been reviewed.

If your tracking shows delivery but your package cannot be located, please check the delivery location and contact the carrier. You may also contact us for assistance.

We review reported issues individually and determine an appropriate resolution based on the circumstances and applicable consumer protections.

Contact Us

For shipping questions or assistance with your order, email hello@cookieboxxshop.com.